Refund policy

🛍️ Returns & Refunds Policy

All sales are final. Due to the handmade and hygienic nature of our products, we do not accept returns or exchanges.

We are committed to your satisfaction and want every experience with Constance K Aromatic Candles & Aromatherapy to feel intentional and cared for. If there is an issue with your order, such as damage during shipping or receiving the wrong item, please contact us immediately so we can evaluate the situation and make it right.

You can always reach us at info@constancekaromaticcandles.com for any order-related concerns.

🚚 Shipping Delays & Lost Packages

Once your order has been fulfilled and handed over to the shipping carrier, we are no longer responsible for any delays, missed deliveries, or lost packages.

If your tracking information shows “Delivered” but you have not received your package, please contact the carrier directly to file a claim. We are happy to assist by providing tracking details and guiding you through the process, but we cannot guarantee delivery timelines or issue refunds for packages lost or delayed by the shipping service.

Please be sure to double-check your shipping address at checkout, and ensure someone is available to receive your order upon delivery whenever possible.

📦 Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible. Include your order number, a description of the issue, and photos if available. We’ll respond promptly to help resolve the matter.

💳 Refunds (If Applicable)

While we do not accept returns, in the rare case that a refund is approved (such as for a duplicate order or a non-receivable package), we will notify you once your request is reviewed. Approved refunds will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at info@constancekaromaticcandles.com.

🧴 Pregnancy & Product Safety

We craft our products with intention and safety in mind. However, some ingredients—while natural—may not be recommended during pregnancy or breastfeeding. We recommend that anyone who is pregnant, breastfeeding, or taking medications consult their healthcare provider before using our products.

Always keep products out of reach of children and pets.

🔥 Temperature Stability & Storage

Due to our commitment to clean, all-natural formulations, many of our products are made without preservatives or emulsifiers. As a result, they may melt or solidify depending on the weather.

Please retrieve your package promptly after delivery to avoid melting or freezing. If a product melts or freezes, this may alter the texture but not the quality.

Keep all preservative-free products in a cool, dry area, and avoid water contact to preserve product integrity.

💵 Pricing, Availability & Product Descriptions

All prices, promotions, and product availability are subject to change without notice. We make every effort to ensure accuracy but reserve the right to correct any errors in pricing or product information at any time — including after an order has been placed.

We also reserve the right to discontinue products, update descriptions, or make adjustments to formulations as needed to improve quality or availability.

Thank you for understanding the handmade, small-batch nature of our offerings.

🔐 Agreement & Policy Updates

By placing an order with Constance K Aromatic Candles & Aromatherapy, you acknowledge and agree to all terms and policies outlined above. These policies are in place to protect both our customers and the integrity of our small-batch, handcrafted process.

We reserve the right to update or modify these policies at any time without prior notice.

🛒 Wholesale & Bulk Orders

All wholesale and bulk orders are final sale and not eligible for return or exchange. Shipping timelines for larger quantities may vary depending on product availability and order volume.

For all wholesale inquiries or collaborations, please contact us at info@constancekaromaticcandles.com.

🧾 Taxes & Duties

All orders are subject to applicable state and local taxes based on your shipping location.

For international customers, please note that you are responsible for any customs duties, VAT, import taxes, or additional fees imposed by your country. These charges are not included in our product prices or shipping fees.

🛍️ Product Use Disclaimer

Please use all candles, oils, and wellness products as directed.

- Never leave a burning candle unattended  
- Always trim your wick before each burn  
- Keep all products out of reach of children and pets  
- Store temperature-sensitive items in a cool, dry place

We are not responsible for misuse of any product or damages resulting from improper use, storage, or handling.

👩⚖️ Limitation of Liability

Constance K Aromatic Candles & Aromatherapy shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.

By purchasing from our shop, you accept full responsibility for how products are used and stored.

💌 Digital Products & Gift Cards

All digital gift cards and downloadable content are non-refundable and non-transferable. Gift cards cannot be exchanged for cash, and lost or stolen gift cards will not be replaced. Please treat your digital purchases and codes with care.